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Consumer help: travel and tourism



Here’s where to go for advice and complaints about travel agents, tourist operators and establishments – including searches for registered guides and graded accommodation.

Tourism authorities

Visit South African Tourism for information about South Africa. Or contact a particular provincial tourism authority:

Tourism Grading Council of South Africa

Responsible for grading accommodation establishments. The council also handles complaints against member establishments, which include guesthouses, hotels, lodges, bed and break