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Port Shepstone Licensing Department Complaint

licensing department

I am raising a serious issue. Today I went to the licensing department in Port Shepstone to do my learners test which was booked for today the 28th of July, and paid for on the 7th of July. Just before assessment, I was informed that I had ‘not paid’, the amount of R190.00, I even received I had received a R10.00 note as change as I had paid with a R200.00 note.

 

On the day, 7th of July, with regard to payment, I received a slip which was then seen as invalid proof of payment which stated the date of the test (28th of July) as well as time and was coded for a Light motor vehicle.

 

After confronting inquiries about this, not only did I find out that there was no proof of payment, but that I had also not even been put on the system! I sat for 7 hours at the licensing department on the 7th, all for nothing!

 

The money I paid has disappeared into thin air, unfortunately, I am without proof to back the fact that I paid, which I guess is a rookie error. However, CCTV cameras at the department are going to be checked. They would have been checked today but the supervisor was apparently in a meeting.

 

Meanwhile, I had arranged to re-book and REPAY for Monday the 31st of July test date, until the supervisor was there to check footage and see what had happened to my money in order for it to be recovered, or the matter to be dealt with further.

 

As I was doing so, a woman behind the counter whom I did not mention anything to about my previous-made payment, rudely called me to come over into her cubicle and insisted that I had not paid although I was more than happy to repay her until further action was taken with the missing previous payment.

 

I then insisted that I had paid and do not mind paying again as I thought the missing money would be dealt with at a later stage. She began to insult me so I raised my tone of voice, saying nothing offensive and only standing my ground. She then refused to assist me and closed her blind on me.

 

I then went into the next room to find the elderly lady I had previously spoken to and that had assisted me, to tell her that this woman behind the counter would not help me, however, I could not find her. As I was leaving the room, the rude woman at the counter met me in the corridor and pushed my money and paper back on to my chest, I insisted that she help me and calmly attempted at handing the paper and money back to her in order to gain some form of assistance, she pushed my hand with my stuff in it back towards me harshly so I retaliated by shoving her back in the stomach. She then proceeded to grab me by my throat and push my against the wall harshly. I remained placid, coming very near to the point of losing my mind! However I managed not to, I just continued to push and shove her away from me.

 

She then proceeded to grab me by my throat and push my against the wall harshly. I remained placid, coming very near to the point of losing my mind! However I managed not to, I just continued to push and shove her away from me. Eventually, a woman broke up the violent scuffle and I was escorted out by the security guard. Not only was my money dishonestly taken but I was assaulted too! I am also under 18 years old and was in school uniform when this took place, that woman knew rather well that I am a youngster.

 

I had an art preliminary exam today afterward and this commotion held me up and left me in an unclear state of mind. I went to the police station this afternoon and opened a case, I hope this issue is going to be dealt with. This post is just to create awareness about what is going on, I know that a lot of people don’t stand up for themselves when ill treated in places like the licensing department due to fear of not being assisted, however, we must change this.

 

This post is just to create awareness about what is going on, I know that a lot of people don’t stand up for themselves when ill treated in places like the licensing department due to fear of not being assisted, however we must change this.

Coral-Lee Worsnip
Author Bio
Scholar at port shepstone high school in matric Grade 12
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17 Comments

17 Comments

  1. Stephen Herbst

    1st August 2017 at 11:45 am

    Disgusting- they treat people like rubbish.

  2. Stephen Herbst

    1st August 2017 at 11:47 am

    Duanna Maraj

  3. Maureen Firmani

    1st August 2017 at 11:50 am

    Absolutely shocking case of abuse of a youngster by an official! Please keep on with the case and let us see the result.

  4. Shaun Nathanson

    1st August 2017 at 11:51 am

    Glad that wasn’t my youngster.

  5. Stephen Herbst

    1st August 2017 at 11:55 am

    This is just an arrogant department, has been for years. It’s a sad situation when there are so many people out there who would love to make a difference and have a job.

  6. Ally Winrow

    1st August 2017 at 11:57 am

    Coral-Lee Worsnip

  7. Elrita Purchase James Nairn

    1st August 2017 at 12:30 pm

    Horrid behaviour.

  8. Carole Yeadon

    1st August 2017 at 1:57 pm

    I just hope they will do something about that arrogant women. Who gives her the right to push and shove anyone. Fire her ass!!!!

  9. Lizelle Day

    1st August 2017 at 2:19 pm

    In the meantime the footage will disappear.

  10. Simone Madden

    2nd August 2017 at 7:14 am

    And then we are told the people we deal with are educated????????? Good heavens!

  11. Nitha Dharamlall

    2nd August 2017 at 5:04 pm

    There is a web site that you can voice ur concerns as well.

  12. Nimmy Surajbally

    2nd August 2017 at 5:13 pm

    Absolutely shocking and disgusting!

  13. Pierre Scholtz

    2nd August 2017 at 6:10 pm

    The whole bunch their must be fired and replaced by people that want to work.

  14. Kim Bisschoff Madeley Cht-Cptf

    3rd August 2017 at 6:01 am

    I was there in June to renew my licence and was shocked at how rude they were and in the time after I renewed it went for a major op (which I told them I was going for when I went in to renew) they said I could send someone to collect when that day came they refused I had to go in, I had a catheter in could barely walk and they refused that we drive in the bottom entrance (where you go for licence) and I had to walk from the carpark (its quite a distance) and thankfully a young couple saw my state and went to the security guard just so I could sit inside while waiting, when my mom tried to ask if I could please just come inside to sit they went off at her that I must wait my turn all I needed was to sit, then my mom went to the counter and stood in the queue and when it was my turn she wasn’t allowed to bring me the form to sign I had to walk to the counter (get bumped) and the Lady gave me such a dirty look because I was so slow.. So needless to say I am not impressed with their service. Not when I went in to renew nor when I went to collect!! But also I have to admit when the security guard eventually listened to what everyone was trying to tell him about me he did then try and be helpful..

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